FAQs - Frequently Asked Questions
What are the shipping times for your products?
We take 1-2 days to process your order and then a few days to deliver it to you.
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
We deliver from Paris, France.
Do you provide product tracking/tracking information?
Yes, wait 3 days after your order and ask us via email at firstname.lastname@example.org
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: email@example.com we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Paris in France.
I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes we may have too many requests to process or international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracing your package or would like to inquire about it, please contact us by email at the following address: firstname.lastname@example.org
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. .